Highlights

• North American manufacturer operating complex, always-on production environments
• Microsoft security estate enhanced with 24×7 monitoring and response
• Improved cyber resilience with ~30% reduction in insurance costs

Supported by Clarity Extend and Incident Response Retainer

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A leading North American manufacturer operating across multiple states needed to strengthen cybersecurity across a complex, always-on environment. Supporting thousands of employees and production sites, the business uses Microsoft technologies as part of its wider estate. With operations running around the clock, any serious cyber incident could disrupt production immediately and cost thousands of dollars an hour.

While Microsoft Defender XDR introduced a new challenge: turning these high volumes of security data into clear, actionable insight. The organization needed a specialist partner to interpret signals, prioritize risk, and guide a more proactive security strategy.

“Through our collaboration with Quorum Cyber, we implemented a robust, proactive security strategy, using data to drive decisions and optimize our Microsoft Security investments,” said the Director of Cyber Security and IT Infrastructure.

Turning visibility into action

Quorum Cyber provided 24×7 monitoring and managed detection and response through Clarity Extend, giving the organization continuous oversight of its environment and the expertise to act quickly on emerging threats.

This partnership enabled the team to move beyond reactive security and establish a more structured, data-led approach to investment and operations.

“Quorum Cyber helped us understand our needs, set accountability standards, and establish clear benchmarks for our security budget. Now we know exactly what we’re getting for what we’re paying.”

To further strengthen preparedness, the organization also set up an Incident Response Retainer, ensuring immediate access to expert support in the event of a breach.

The result was a lean, focused internal team, able to prioritize prevention and cyber hygiene while relying on Quorum Cyber for specialist expertise.

“I’d rather have a smaller team with a great cybersecurity partner than a large team. My team can now focus on maintaining strong cyber hygiene across the organization.”

Expert support when it mattered most

That partnership proved critical when a social engineering attack gave a threat actor access to part of the environment.

Quorum Cyber’s Incident Response team rapidly investigated, contained the threat, and uncovered activity the internal team had not identified.

“They were some of the best incident response professionals I’ve seen in 30 years of working in security. When I realized we’d been compromised, my stress levels went through the roof, but once Quorum Cyber got involved, I felt much more confident.”

A third-party security team engaged by the organization’s cyber insurer later validated the response, confirming that the combined efforts successfully identified attacker activity and strengthened security controls.

Protecting operations and reducing costs

In a manufacturing environment, even brief downtime can result in losses of hundreds of thousands of dollars. A prolonged incident could have halted production, delayed shipments, and disrupted the wider supply chain.

“If it weren’t for Quorum Cyber, we’d have been down for months. We wouldn’t have been able to ship products, and the cost would have run into the millions.”

Following the incident, the organization estimates that its improved security posture, supported by Quorum Cyber and enhanced endpoint detection and response, contributed to a reduction in cyber insurance premiums of approximately 30%.

A long-term security partner

Today, Quorum Cyber is embedded as a core part of the organization’s long-term security strategy, providing continuous protection, strategic guidance, and peace of mind.

“This is the first time in a long time that I’ve felt truly confident in our security posture. Quorum Cyber feels like an internal partner rather than a third-party supplier. They protected us during a critical moment faster than anyone else could have; I’ve already recommended them to others.”