Children’s Hospices Across Scotland (CHAS) is a charity providing unwavering care to children who may die young and their families, at every step on this hardest of journeys. Three children a week die in Scotland from an incurable condition, and CHAS works in partnership with Scotland’s health and social care providers to ensure hospice and palliative care services are provided for these babies, children, and young people (aged 0-21 years) and their families across Scotland.
Entrusted with the sensitive personal information of thousands of families and hundreds of staff, CHAS places information security at the very heart of its mission. Protecting this data from theft, loss, and cyber threats is essential to maintaining the trust and dignity of every family it serves.
To safeguard its digital assets and maintain smooth operations, CHAS partnered with Quorum Cyber to implement Clarity Extend, an enhanced managed detection and response (MDR) service. This 24/7 security monitoring capability helps protect its IT estate and, critically, shields its 400 employees, many of whom hold nursing and clinical roles, from increasingly sophisticated phishing attacks.
“We need to monitor our networks 24/7 for malware and prevent cybercriminals from using social engineering to access and exfiltrate our systems,” says Dave Blair, Lead System Analyst at CHAS. “Quorum Cyber helps us prevent phishing attacks, monitor system logs or stop outsiders using accounts that they shouldn’t have access to.”
A cyber security extension to the team
CHAS, which has partnered with Quorum Cyber for six years, benefits from Clarity Extend, managed by Quorum Cyber’s Security Operations Centre (SOC) team. The SOC functions like a seamless extension to CHAS’s team, providing continuous, comprehensive monitoring and security expertise to allow its team members to focus on their core mission with confidence, knowing their systems are protected around the clock, including weekends and holidays.
“We don’t have the knowledge of the threats and the threat landscape that their team has, so they take some of the workload off us,” adds Dave. “We see Quorum Cyber adding new behavioural rules… they’re aware of what threats are happening at the moment.”
Microsoft-first cyber security to protect all vendors’ products and tools
The international cyber security company’s Microsoft-first approach aligns with CHAS’s IT infrastructure and security tools. With Clarity Extend’s excellent range of benefits, Microsoft Sentinel is integrated to third-party technologies, and CHAS has two extra safety nets in threat hunting and incident response up to containment. Furthermore, with Quorum Cyber’s customer platform, Clarity, CHAS can see and track any potential issues and incidents, and how the SOC team is handling them in real time.
“Quorum Cyber’s team is great at flagging any potential issues at any time to take the pressure off our team and gives us the confidence that, if something were to happen, we would hear about it quickly,” says David Campbell, IT Project Manager for CHAS. “It’s almost like having a member of the team focused on logs. Having someone there doing better monitoring than we could do ourselves gives us peace of mind.”
Delivering lasting peace of mind and resilience
By partnering with Quorum Cyber and using Clarity Extend, CHAS benefits from continuous, expert-managed protection of its sensitive data, ensuring compliance and resilience against evolving cyber threats. This trusted collaboration frees CHAS to focus on its vital care mission with true peace of mind, confident that its personal and confidential information is securely safeguarded around the clock.
